Free, booking required.


Thu 24 Mar
6:00 pm – 7:00 pm


Melbourne Connect
700 Swanston Street, Carlton VIC, Australia


Wheelchair Access

When Digital Government Meets Design. Photo adapted from a Photo by Jess Bailey on Unsplash

When Digital Government Meets Design Past Event

Presented by Melbourne Connect

Design, design thinking, human-centred design, and user-experience design are all terms that are becoming commonplace in organisations across Australia, especially in the context of digital transformation. The digital transformation of government has increasingly drawn on design perspectives to ensure services are aligned with the needs and expectations of citizens. However, many perspectives, methods, and approaches to design can be applied to transforming the complexity of government and the public sector. In this panel discussion, Tim Kariotis, Lecturer in Digital Government at Melbourne School of Government, is joined by four experts with diverse experiences in design. This multidisciplinary team will take a deep dive into the why and what of design and how it can inform the work of governments undergoing a digital transformation.


Andrew Apostola

Andrew is the CEO and co-founder of Portablea purpose lead tech and design company founded in Melbourne, Australia. Portable uses design and technology to help organisations transform the way in which they deliver services, particularly in the areas of justice, healthcare, education and governmentAndrew’s main areas of focus are in justice, government, education and retail, and he works actively in these areas through his various roles. He is the author of a range of publications, including Taking Back Retail (2012), which looks at how brands can move into the digital age; Hacking the Bureaucracy (2016), a guide to government innovation; Redesigning work (2017), a report into how design can respond to the changing workforce; and Data Driven Design (2019) which outlines the case for merging design and data analytics into the same discipline.

A/Prof Ann Borda

A/Prof Ann Borda is a research and teaching academic and participatory health lead (Co-design Living Lab for Digital Health) in the Centre for the Digital Transformation of Health. She is a health informatician, a Fellow of the Australasian Institute of Digital Health and an Honorary Senior Research Associate at University College London. Her research interests are assistive health technologies, participatory health informatics, citizen science and open innovation.

Ann has held directorial positions in government-funded data-intensive research and innovation initiatives. She was CEO of the Victorian Partnership for Advanced Computing and Executive Director of the state funded VeRSI consortium. Prior to this, Ann was based in the UK at Kings College London with the JISC government-funded program for eScience. Her portfolio included the National eScience Centre (Edinburgh), Open Source Software Advisory Service (Oxford), and National Centre for Text Mining (Manchester).

Gabrielle Gris

Gabrielle Grist is CX & Service Design Lead at City of Stonnington. She works across systems, spaces and services to improve the experience of living in and interacting with the council.

Gabrielle has held leadership roles in design and customer strategy across the corporate, start-up and public sectors, and taught at the University of Melbourne. She is particularly excited about the transformative potential of design and digital in public services when thinking big, acting local and involving communities.

Sharbani Dhar

Sharbani manages and leads UX and CX strategy, design and research for product teams to achieve customer-centric outcomes balanced with strategic objectives. Sharbani specialises in navigating organisational complexities to facilitate design change management in agile environments by creating and nurturing lasting teams with a robust team culture and exceptional craft quality.